Support
Something not working, or a question the FAQ does not answer? Start here — most issues are a permission that needs granting.
Talk to a human
Email xerosbynevish@gmail.com and describe what happened. It helps enormously if you include:
- Your phone model and OS version (for example, iPhone 14, iOS 18.2)
- What you expected to happen, and what happened instead
- A screenshot, if it is something you can see
We read every message. Please allow a couple of working days for a reply.
Common fixes
My steps are not showing up
Open Settings → burn source and confirm it is set to Device health, then tap Connect and grant the permission when your phone asks. On Android, Health Connect must be installed and Crumb Count must be allowed to read Steps. If you granted access but see nothing, check that another app is actually writing step data — Health Connect only reports what a source has written to it.
My data did not appear on my new phone
Sync only runs when you are signed in with the same account on both devices. Sign in on the new phone, then pull down to refresh or reopen the app — the first sync pulls your history back down. Data logged while signed out stays on the device where you logged it.
A widget is stuck on old numbers
Widgets refresh on a schedule set by the operating system, not continuously. Open the app once to force a refresh. If a widget still looks wrong, remove it from the home screen and add it again.
My rest timer notification did not fire
Notifications must be allowed for Crumb Count in your system settings. On Android 13 and newer you also need to grant the notification permission explicitly, and some manufacturers require disabling battery optimisation for alarms to be exact.
The AI got my meal wrong
Tap any item in the breakdown and correct the quantity — totals recompute instantly, and your correction is what gets saved. For foods you eat often, search the built-in catalogue instead: those entries have validated numbers and cost nothing to look up.
I want to delete everything
Settings → Delete account removes your cloud data, your sign-in, and the local database on that device. It is permanent. If you only want a copy of your data, use the JSON export first.
General questions
How accurate is photographing a meal?
A photo gets you a fast estimate — good enough for daily tracking, and far better than skipping the log entirely. It is an estimate, not a measurement: portion size in particular can only be guessed from an image, so every item stays editable. Tap any line and set the real amount in katori, grams or pieces, and the totals recompute instantly. For staples you eat often, the built-in 6,410-food catalogue gives you published reference values instead of a guess.
Does it work offline?
Yes. Crumb Count is offline-first — your data lives on your phone, and the food catalogue, workout logging, live gym sessions, widgets and streaks all work with no connection at all. Photo and text meal logging need internet, since that analysis happens in the cloud. When you sign in, your history syncs so a new phone or a reinstall restores everything.
Why is it built around Indian food?
Because most calorie apps are not. Barcode scanning finds roughly one in five Indian products, so it was dropped in favour of a bundled catalogue of Indian dishes and packaged staples. Portions are the ones people actually use — katori, bowl, glass, piece — instead of asking you to weigh a sabzi in grams.
Where does the calorie-burn number come from?
Published, peer-reviewed models rather than an invented formula. Resting rate uses Mifflin-St Jeor, or Katch-McArdle when it knows your body-fat percentage. Treadmill and running use the ACSM equations. Everything else uses MET values from the Compendium of Physical Activities. Settings includes a Help screen that shows the actual formulas and charts, so you can check the arithmetic yourself.
Are my meal photos stored anywhere?
Not by us. A photo is sent for analysis and then discarded — never saved to your phone, your account or our cloud storage. Only the resulting food items and numbers are kept. To be precise about the part we do not control: the AI provider that analyses the photo may hold a copy briefly for abuse monitoring — up to 30 days for OpenAI, 7 for Anthropic — before deleting it, and your content is not used to train their models. The Privacy Policy spells this out in full.
Do I need a subscription?
Everything that runs on your phone — the 6,410-food catalogue, workout and gym tracking, the calorie-burn models, widgets and streaks — is planned to stay free. A Pro tier will cover the AI meal logging, since that costs money to run each time you use it. Pricing is indicative until launch; see Plans above, and join the waitlist to hear the details before release rather than after.
Which phones does it support?
iPhone and Android. Android needs version 8.0 or newer, which is what Health Connect requires. There is no separate Apple Watch or Wear OS app, though the app can read workout and step data your watch has already written to Apple Health or Health Connect.